Below are frequently asked questions, you may find the answer for yourself
  • What is Wood and steel's return policy?

    Our 100% buyer protection program allows for easy returns Only for products not as per description/photo on the website and products which you received in damaged/defective/broken" condition.

    All products must be returned in their original condition along with the bills and labels.

  • How to raise dispute for an order?

    You can raise a dispute within 7 days of delivery, in either of by sending an email to woodandsteeldubai@gmail.com with images of broken/defective/damaged products within 7 days of delivery, please mention your order number in the email .

    Product After 7 days Of Delivery Return Can not accepted.

  • When will i be refunded?

    There is no refund policy for any of the online purchased item, we can either exchange/keep credit note for future purchase.

  • What are the shipping charges?

    Standard Delivery (Dubai & Sharjah) : Free Delivery | Standard Delivery (To Abu Dhabi, Al Ain, Ajman, RAK, Fujairah) : 150 AED | Express Delivery (To Abu Dhabi, Al Ain, Ajman, RAK, Fujairah) : 350 AED Some shipping may have a shipping cost depending on the Location

  • What is the estimated delivery time?

    The estimated time of delivery is within 2-3 working days for Dubai & Sharjah orders and 5-7 working days for Abu Dhabi, Al Ain, Ajman, RAK and Fujairah orders. Delivery will take a little longer if it is a non-easy accessible area. Unfortunately, we do not deliver to some of the far areas like Ruwais.

  • How will the delivery be done?

    We try to process all deliveries through Wood & Steel's delivery system. Express deliveries are outsourced.

  • How are items packaged?

    All items are carefully packaged as to avoid any form of damage.

  • How do i pay for a Wood & Steel's purchase?

    Wood & Steel offers you trustworthy payment method. Whatever your online mode of payment, you can trust assured that My Fatoorah ( Third party) trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.